Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days after purchase. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Delivery Time

Estimated delivery is 5–12 business days depending on destination. Delivery times may vary during high-demand periods.

Shipping Method & Duties

All orders are shipped Delivered Duty Paid (DDP) — meaning all import duties, taxes, and customs fees are included in your order total. You will not be charged any additional fees upon delivery.

Tracking

A tracking number will be sent to your email as soon as your order ships. You can use this to monitor your delivery in real time.

Disclaimer

Velora is not responsible for:

• Packages lost in transit
• Packages stolen after confirmed delivery
• Delays caused by the carrier or customs authorities

If your package has not arrived within the estimated timeframe, please contact us at hello@velorarelease.com and we will do our best to assist you.

Contact

hello@velorarelease.com — we aim to respond within 48 hours.