FAQ

What is Velora? Velora is a curated drop brand. Each release is a one-time collaboration with a single creator, produced in limited quantities, and available only for a short window of time. Once a drop closes, it closes permanently.

How does a drop work? Join the waitlist to receive 24-hour early access before each public drop. When a drop goes live, you have a limited window to purchase. Once stock runs out or the window closes, the drop ends — no restocks, no exceptions.

How often do drops happen? Every 4–8 weeks. Waitlist members receive an email 48 hours before each drop with details about the creator, the product, and the drop window.

How do I join the waitlist? Enter your email on our homepage. Waitlist spots are limited to 2,000 members per drop. Once full, the next available spot opens at the following launch.

What's included in each drop? Every drop is unique. Details about the product, creator, and what's included are revealed in the pre-drop email sent 48 hours before launch.

What are the benefits of being on the waitlist? Waitlist members receive 24-hour early access before the public drop, an exclusive 10% discount code, and a behind-the-scenes look at the creator and product.

Can I cancel or modify my order? No. Orders cannot be cancelled or modified once placed. Each drop operates within a strict production window.

What is your return policy? All sales are final. EU customers have the right to withdraw within 14 days of delivery under EU consumer law. Defective items are replaced at no cost within 14 days of delivery.

Where do you ship? We ship worldwide. All orders are shipped Delivered Duty Paid (DDP) — no additional customs fees or duties upon delivery.

How long does shipping take? Orders are processed within 1–3 business days. Estimated delivery is 5–12 business days depending on destination. Tracking information is sent by email once your order ships.

I have a defective item — what do I do? Contact us at hello@velorarelease.com within 14 days of delivery with your order number and a photo of the defect. We will arrange a replacement at no cost.

How do I contact Velora? Email us at hello@velorarelease.com. We aim to respond within 48 hours.